The Renaissance Baronette Hotel has 155 beautifully renovated guestrooms is located at Twelve Oaks Mall in Novi, MI and 27 miles from Detroit International Airport (DTW), Hotel Baronette is within minutes of numerous companies such as Bosch, Gale-Cengage, Nissan and Trinity Health. Hotel Baronette is the official host hotel of the Rock Financial Showplace in Novi. World-class shopping, numerous restaurants, and family-fun entertainment are all convenient to this boutique Novi-Metro Detroit hotel.

POSITION FOCUS
Assist managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel operations and communications.

CUSTOMER SERVICE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
? Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.

? Type correspondence, reports and forms as well as prepare simple written correspondence.

? Post, distribute and close all job opening requests

? Prepare POs and check requests

? Assist managers on projects, proposals and special events.

? Assist managers with copying, faxing, scanning and shipping needs

? Review departure calls for any possible customer care issues and remedy with the guest

? Receive all customer care issues and resolve or send to the appropriate manager. Ensure all issues are closed within three days

? Make all VIP and reservations and set up amenities and fill out comp forms and obtain signatures

? Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities

? Review guest's special request log and ensure execution of needs

? Process mail, invoices and date stamp all items. Ensure postage meter if full

? Enter any checks received for events, payments

? Email all arriving guests two days out with arrival email and respond

? Participate in weekly guest service meetings

? Process PO's, order, enter in appropriate checkbook and maintain inventory of office supplies

? Make and issue Gift Certificate and keep GC log up to date and make GC reservations

? Maintain timely and effective paper flow and communications within the office

? Maintain cleanliness and order of the executive office

? Assist with any administrative requests from EC members

? Professional and positive communication to both guests and fellow employees

OTHER RESPONSIBILITIES
Assist in HR filing duties, Distribute the weekly job opportunities, Assist any associates with the ADP self service portal, Maintain information on the associate bulletin boards, Prepare and organize new hire packets and benefit packets, Assist guests with changes and special requests, as needed, No travel required.

Accounts Receivables, maintaining filing with paid /unpaid files, Collection calls to accounts to follow up on payment status and answer any questions with outstanding invoice. Prepare AR over 60 reports at month end. Entering data/complete reconciliations

Sales duties include, but not limited to filing/purging folders, assembling sales folders/kits, entering data /information into system for sales leads and guest booking information.

SUPERVISORY DUTIES
¬None

POSITION QUALIFICATIONS
Competencies
Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations.

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
? Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats.
? Strong editing skills.
? Excellent hearing required for telephone inquiries and client and associate handling.
? Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary.
? Excellent speech communication skills necessary to communicate clearly with customers and other departments.
? Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.
? Excellent attention to detail and multi-tasking skills
Abilities
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training
High school diploma or vocational secretarial.

Experience
Previous secretarial experience preferred.

Material/Equipment Used
Basic office equipment and materials

Environment
General office and hotel environment

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening. 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.