Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas.  The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

THE OPPORTUNITY

 

Responsible for the ultimate professional guest service.  Knowledge of product.  Service of all food and beverages to the guests in guest rooms, suites and hospitalities suites.  Cleanliness of the entire Room Service area and Hotel tower.

 

RESPONSIBILITIES

 

· Displays a congenial appearance.

· Adhere to departmental policies and procedures

· Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings

· Effectively communicate with peers, management, line and front of the house employees

· Practice effective listening: (seek to understand)

· Be responsible for the cleanliness of the immediate work area as well as the general property

· Do not sleep on duty

· Do not use tobacco during work hours while on the premises

· Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook

· Answer the telephone and have professional and courteous conversations with guests.

· Answering telephone orders from hotel guests in accordance with Room Service Standards of Service Manual.  Suggests additional services.  Up sell.

· Food, wine and liquor knowledge is require

· Utilize proper procedures and documentation for transactions.

· Handle all guest checks according to Hotel policy.

· Ensure Amenities are proper log in the computer

· Complete cash turn-in sheets, etc., and distribute accordingly.

· Assist guests in a friendly, professional manner.

· Follow directions from Manager at all times.

· Maintain proper uniform, nametag at all times.

· Other job related duties as assigned.

· Assists in maintaining a high degree of sanitation in room service area.

· Assists staff in any requests and maintains inventory as specified.

Assists Servers in set up and side work