The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Begin a rewarding career and become a hospitality star
with Omni Hotels & Resorts! The Omni Charlotte is
currently seeking service oriented, professional
candidates for our two openings in our Rooms Leader in
Development program. The ideal candidate for our Rooms
Leader in Development (LID) program is passionate about
hospitality! Th LID program is a one year management
training program, designed to prepare the LID associate
for an entry level management position within Omni. The
Rooms LID will learn both front office and housekeeping
operations, spending the majority of the program in the
front office. The Room LID will work a minimum of 50
hours per week, will serve as Manager on Duty, and will
be expected to create memorable guest experiences. After
successful completion of the program, the LID must be
willing to relocate for an entry level management
opening available at any of our Omni hotels/resorts.

Throughout the program, the Rooms LID will perform job
functions of various positions to include guest service
agent, pbx operator, signature lounge concierge,
bellperson, housekeeper, laundry attendant and
housekeeping supervisor, while also completing hotel
wide learning contracts. Responsibilities will include;

*To be thoroughly acquainted with all check-in and
check-out procedures and policies.
*To be familiar with guest scenarios and follow-up on
all guest requests and concerns.
*To be familiar with all technical equipment as related
to the Front Desk and Housekeeping.
*To be familiar with all hotel facilities.
*To be familiar with general organization set-up.
*To be familiar with the inter-relationship between the
different departments.
*To be fully acquainted with the different points of
interest in the Charlotte area.
*Answering in-coming and internal hotel calls,
forwarding guests to the proper areas.
*Logging all guest and associate requests into the hotel
computerized tracking system.
*Logging, tracking and completing guest wake-up calls.
*To be familiar with all guest room standards, the STEPS
process and effectively punch rooms.
*Assist with new associate training and serve as role
model for other associates.
*Perform any other duties assigned by the Front Office
and Housekeeping management teams.
*Be pleasant, smile and greet all guests, using surnames
when obtained
*Be actively engaged with our guests and deliver
memorable guest experiences
*Create unique, personalized WOW moments at every
opportunity

Job Requirements

Requirements Include:

*Must have a bachelor's (4 year college) degree,
preferably in hospitality. Candidates with a hospitality
associates degree and a minimum of two years hotel
experience, to include a position in rooms department,
may also be considered.
*Must have hospitality experience; preferably in
hotel/front office. Previous supervisory or leadership
experience is preferred.
*Dynamic, enthusiastic, creative leader who thrives
under pressure and is able to perform multiple functions
and troubleshoot when needed.
*Previous experience in high customer contact
environment; with previous experience answering customer
questions and handling customer concerns.
*Previous cash handling experience
*Must possess the ability to multi-task in a busy
environment, follow through successfully on guest
requests, ensure guest satisfaction, and work as a team
player.
*Must be service and detail oriented; possessing a
friendly approachable demeanor and strong
problem-solving skills.
*Excellent communication and presentation skills
*Strong computer skills, to include Microsoft Office and
Internet.
*Must be able to walk and stand for long periods of time
and have the ability to lift/push/pull up to 30lbs.
*Must be willing and able to relocate at the completion
of the LID program.
*Must be able to work at minimum a 50 hour workweek to
include a flexible schedule with nights, overnights,
weekends, and holidays.