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The Senior Sales Executive is the on-property liaison for group events over 300 peak rooms. The incumbent is responsible for contracting and closing group business in addition to conducting site inspections. Additionally, ensure business is turned over properly and in a timely fashion for quality service delivery. The
position is responsible for achieving group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. The incumbent implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service
excellence throughout each customer experience. This is a Non Exempt position.

The Senior Sales Executive has overall responsibility for achieving and/or exceeding the hotel sales revenue goals. Overall, the position is accountable for the following:

Sales and Marketing Leadership

Achieve group revenue goals by responding to incoming group/catering opportunities for the hotel that are over 300 peak rooms.

Understand the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.

Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develop relationships within the community to strengthen and expand customer base for group/catering sales opportunities.

Work with the management team to create and implement a group sales/marketing plan addressing revenue, customers and market.

Work collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

Partner with Event Management and/or Operations in providing a customer experience that exceeds the customers expectations.

Provide accurate, complete and effective turnover to Event Management.

Execute and support Marriotts Customer Service Standards and hotel's Brand Standards.

Monitor same day selling procedures to maximize room revenue and control hotel occupancy.

Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their
program/event.

Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

Gain understanding of the hotels primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Perform other duties, as assigned, to meet business needs.

Education and Experience

Required:
High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:
Large group sales experience.

EOE M/F/D/V

To apply for this exciting opportunity, please follow these posting instructions:

1)Go to Marriott.com/careers
2)On the left side click Job Search
3)Then click Management Opportunities Worldwide
4)Visit or Login to the site
5)Then click Detailed Search
6)Enter the job number 566182 in the Job Opening Number box, click Search
7)Click the job title
8)This will bring up the posting, at the bottom there is an Apply For A Job Link