Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

? Willingness to accept the most effective role.
? Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
? Key holder (where applicable).
? Handles all aspects spa service and retail sales from initial guest contact until guest checkout.
? Utilizes spa software and understands functionality of all aspects of the software system.
? Ensure consistency in guest services and spa bookings.
? Has excellent knowledge of all spa services and retail.
? Execute standard telephone procedures using appropriate customer service etiquette.
? Maintain a neat, professional spa retail and serenity room at all times.
? Ensures all spa bookings and Scooops packages are booked correctly.
? Maximize spa booking for each service technician thru up selling and managing books.
? Participate in any required trainings and implement practices that are taught.
? Ensures all Spa Traditions are implemented and followed.
? Ensures Elements and Scooops Kid spa services and atmosphere is consistent with brand.
? Sell spa services and retail to guests.
? Greet guests and handles their requests to the highest level of guest service.
? Give tours to new guests and ensure they are comfortable and informed of spa services.
? Stocks spa retail area and maintains highest level of cleanliness in spa.
? Performs all duties required for opening, operating and closing of spa.
? Performs spa housekeeping duties to ensure spa is clean and well maintained.
? Uses effective time management and remains self motivated to ensure all duties are met.
? Inform service technicians of daily schedules and any adjustments.
? Resolve guest challenges, utilizing support from supervisors, managers, or MOD.
? Responsible for balancing and checking register drawer and all GWR protocol.
? Support in retail goals and conducting events/promos.
? Assist technicians and in spa inventory as directed by management team.
? Maintain a neat, professional retail and serenity room at all times.
? Performs other duties as assigned.
? Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

? High school diploma or equivalent preferred.
? 1+ year Spa Host/Front desk experience preferred.
? Previous customer service/hospitality/retail sales experience preferred.
? Basic computer skills and knowledge of spa software.
? Excellent interpersonal skills, effective communication, and time management.
? Ability to work in a team environment with professional demeanor.
? Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals.
? Basic math skills with ability to add, subtract, multiply, and divide.
? Must be flexible regarding scheduling as it is based on business demands; nights, weekends, and holiday shifts required.
? Excellent interpersonal skills, effective communication, and time management.
? Successful completion of criminal background check and drug screen.

PHYSICAL REQUIREMENTS:
? Able to lift up to 30 pounds, bending, stretching, and able to stand for long periods of time without sitting.