At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.
We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.
"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"
The Bell/Door Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, the bell/door attendant is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greet all guests upon arrival.
Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Promote all hotel functions and facilities.
Hail taxicabs and answer inquiries.
Inform incoming guests on the following while assisting them to their room: storage area; restaurant hours of operation (if available), location of vending/ice machines; the concierge event of the evening; emergency procedures; equipment and exit paths.
Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar refrigerator, snack basket and procedures for charging items to one's rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc.
Assist guests by taking luggage to the curb to meet their transportation.
Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
Sign for lost luggage from airlines and deliver to the guest's room.
Attend department meeting once a month.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
Keep bell closet clean and neat.
Polish and clean bell carts daily.
Submit all lost and found articles accompanied by a Lost and Found report.
Assist guests into automobiles or taxicab.
Function as a valet parking attendant and doorperson.
Check laundry/dry cleaning in and deliver to room.
Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.
Check and secure guests' luggage until departure.
Direct guests to various meeting rooms.
Prevent entrance of unauthorized or undesirable persons.
Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.
Provide other assistance to guests as necessary to ensure the highest quality of service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 25-35 pounds. Specific vision abilities required by this job include close vision and distance vision.
Must have a valid state driver's license and good driving record.
