The Oxford Hotel is located in Downtown Denver’s lively historic district. Built in 1891, the Oxford has played a central part in the city’s colorful past and today distinguishes itself among hotels in Denver by cleverly combining the opulence of the past with present-day comfort and luxury.

Our associates have a passion for creating memorable experiences and exceeding expectations and we are looking for an experienced Sales Manager to add to our dynamic team. Previous sales experience is required for this position.

POSITION FOCUS
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
Direct Sales:
? Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.
? Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
? Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
New Account Development::
? Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Yield Management:
? Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
Account Service and Management:
? Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
? Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
Product Knowledge:
? Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
Time Management:
? Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
? Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times.

OTHER RESPONSIBILITIES
? Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.
? Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.
? Responsible for scheduled Saturday coverage.
? Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
? Performs other duties as assigned or deemed necessary by leadership.

SUPERVISORY DUTIES
None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Strategic Skills
Skilled in all facets of general business or area of specialty. Highly capable with current practices and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Natural instincts and insight for finding the best solution to unclear issues and problems. Reflects on vast experience to determine numerous future possibilities. Can see how the details fit into the big picture. Highly capable and resourceful problem solver. Manages the creative process within an organization to develop unique solutions. Leverages creative solutions in an organization resulting in competitive advantages. Makes great decisions.

Operating Skills
Effectively divides, assigns, and delegates work. Communicates directions and purpose of work resulting in associate ownership, pride, and quality. Is able to assess how associates can improve performance. Able to motivate and develop associates to their potential.

Courage
Readily leads when challenges arise, formulates and communicates clear work plans, Gives regular feedback on progress towards goals and makes changes accordingly.

Energy and Drive
Competitive, consistently driven to accomplish and exceed goals, able to create sense of urgency.

Personal and Interpersonal Skills
Welcoming and warm personality, demonstrates care for customers and associates, sets the tone for others in stressful situations by responding in a cool, calm, and collected way, creates confidence and trust with others, is viewed by others as honest and direct, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels, able to create an environment where associates thrive and actively seek approval of the manager, trusts associates, elevates associate confidence by encouraging decision making, is a self-improver who develops a variety of approaches and communication techniques tailored to each situation, builds high performing teams, compels teams to embrace a shared vision for success.

Knowledge/Skills
Requires knowledge of general sales techniques. Requires yield management experience. Requires highly developed customer service skills. Requires ability to hear, speak, read and write English fluently. Requires 12th grade level mathematics, spelling and reading skills. Requires effective business writing skills. Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions. Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships . Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Respond to coaching, feedback and training. Strong and effective sales skills.

Abilities
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training
Minimum of high school diploma or equivalent.

Experience
Six months minimum in sales, customer service related position or hotel experience preferred.

Material/Equipment Used
General office equipment: computer, typewriter, copier, facsimile, telephone, calculator, etc.

Environment
General office and hotel environment