Company Name:	Sage Hospitality Resources, LLC
Title:	Electronic User
Fax:	(303) 595-7219
Mailing Address:	1512 Larimer St., Ste. 800 Denver, CO, US 80202
Contact Type:	Employer

Job Description:	Job Type: Full-Time Post Date: 10/15/2009 Job Description: Come Join the Sage Hospitality Team at the Residence Inn Denver City Center Discover the comfort and convenience of the newest all-suite downtown Denver hotel - perfect for business trips, family vacations, extended stays, relocation, and temporary / corporate housing alike. Spread out comfortably within our spacious downtown Denver hotel suites, offering twice the size of a typical guestroom.Easily walk from this Residence Inn by Marriott Denver hotel to the Colorado Convention Center, 16th Street Mall, Coors Field, Pepsi Center, Denver Federal Courthouse, and all downtown restaurants. From complimentary Internet access and grocery shopping to personalized service, our Denver Marriott hotel provides the ideal accommodations in the Mile High City. GENERAL PURPOSE Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Manages front office staff during appropriate shifts. ESSENTIAL DUTIES/RESPONSIBILITIES Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the suite for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment by answering incoming calls within two (2) rings, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Maximizing revenue in each phone/desk transaction. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times Performs other duties as assigned, requested or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Is well groomed and in uniform with name tag at all times. Has a friendly and personable attitude with each encounter. Represents the hotel with the utmost of professionalism. Handles guest issues, challenges, and problems as they arise. Come to a resolution to exceed all guest expectations Complies with the hotel conduct policy. Reviews and maintains the log book at the desk for communication purposes. Maintains and controls the keys at the front desk, including weekly key count Schedules and training of all staff. Has complete knowledge of emergency procedures of the hotel. Maintains a clean, organized and presentable work environment at all times. Orders monthly supplies. Ensures that all of the proper supplies are at the desk to complete each day. Implementation of new procedures and or policies. Ensures that the AM shift and PM shift sheet is completed each day. Assists in closing of the day. Ensures that the house is set up daily before leaving. Prepares for the flow of the day including set up for walks. Responsible for special event bookings and advance deposit postings. Reviews reservations taken on the previous day. Maintains absenteeism/tardy policy. Leads and sets examples for the staff by following all policies and procedures to the letter. Administers front desk incentive program with approval of FOM and/or GM Takes responsibility in the absence of the FOM. Ensures that the correct rates are running nightly and the hotel strategy is in place.. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. Has complete knowledge of Quality Service Delivery and reinforces all associates
Job Requirements:	Must have total understanding of all hotel front office procedures. Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. High School diploma or equivalent. Minimum one years previous experience as a front office supervisor or minimum of two years front office experience in hotel work. Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business." We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
Management Position?	Yes
Entry-Level Position?	No
Work Permit Needed?	Applicants who do not already have legal permission to work in the United States will not be considered.
Job Available:	Immediately
Industry Categories :	Hotel/Resort
Position Categories :	Rooms - Front Office/Guest Services

Salary Range:
Bonus Plan?	No
Accommodation?	No
Other:

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