Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

Duties:
* Welcomes guest by greeting, answering questions, responding to requests.
*Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
* Establishes credit by verifying credit cards or obtaining cash.
* Directs guest to room by showing location on resort map.
* Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
* Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
* Maintains records by entering room and guest account data.
* Collects revenue by entering services and charges, computing bill, obtaining payment.
* Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
* Secures guest’s valuables by processing lost and found to the housekeeping department.
* Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:
- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
- High School Diploma or equivalent experience.

PHYSICAL REQUIREMENTS:
- Lift up to 10 lbs.
- Sit and/or stand long periods.