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About Concord
Concord Hospitality Enterprises Company is an award winning hotel management and development company. Through the combined efforts of over 2,600 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in. Job Description Summary To supervise and advise the Restaurant Servers, Room Service, DRAs, Host/Hostess, Bartenders in the daily duties to ensure professional, competent, and prompt service to guests. Responsibilities Other duties may be assigned Report to work on time and in full uniform. Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing. Each associate will be required to follow the rules as found in the Concord Hospitality Handbooks. Open and close shift in accordance with managers checklist. Train, maintain and enforce all service standards using record, menus, and appropriate reference material. Maintain a safe and sanitary work environment for all associates and guests. Reports unsafe conditions to manager. Ensure room service is fully staffed and able to handle volume of business periodically check and assist when necessary. Be on the floor during all meal periods and ensure adequate coverage. Conduct taste panels and menu classes on a daily basis for restaurant and room service. Monitor hours, staffing overtime on a daily basis for Restaurant, room service, bartenders, as it relates to sales and profits. Understand and teach empowerment principles to ensure guest satisfaction. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concords guarantee of fair treatment. Attend and participate in Restaurant associate meetings and periodic training seminars. Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers. Gather and implement all proper tools for running shifts schedules, floor plan, res. checks. During shifts, ensure that guests are satisfied by assisting with service, seating, communication with kitchen and by striving to speak to all guests. Ensure all side work is done on a daily basis, cleans and resets station before end of shifts, and all details are attended to in a first class manner to SOP. Manage an effective repair and maintenance program through the use of work orders. |
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