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| Company Name: | PRISM HOTELS & RESORTS |
| Contact Type: | Employer |
Job Details
| Job Description: | Welcome to Prism Hotels & Resorts! You have found the perfect place to pursue your professional career. Ready for an exciting career in the hospitality industry? Prism Hotels & Resorts is the perfect place to find it all!! We offer challenging opportunities in an entrepreneurial environment where associates play a major role in determining and achieving company goals. We choose our people as carefully as we choose our hotels and our associates are rewarded with unparalleled career opportunities.
Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that oversees a portfolio of over thirty hotels and 7,000 rooms in a dozen states. The Company employs almost 2,500 people. Prism operates this portfolio from its headquarters near the Galleria in Dallas. The Company has achieved impressive growth rates in the past few years. Prism is an approved franchisee/operator for all major brands including Marriott, Hilton, Starwood, InterContinental Hotel Group, Preferred, Hyatt, Choice and Wyndham. Prism functions in an entrepreneurial style with great emphasis to associates' involvement in decision formation. Senior management promotes the concept of career growth within the Company for all associates. The AAA Four-Diamond Amara Resort Hotel & Spa is a creekside sanctuary that offers the best of all worlds. Located in the Uptown area of America's Most Beautiful place - Sedona, Arizona - you are just minutes from Sedona's best shopping, dining and galleries. But within the hotel itself, you are worlds away from the typical Southwest scene thanks to the hotel's serene location next to Oak Creek and its mesmerizing Red Rock views. Manages and coordinates the activities of workers in guest registration, bell services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability. Primary Responsibilities: - Schedules guest service agents, bell staff and telephone services. Oversees their reviews, training and development of staff to achieve hotel service quality standards. - Oversees and participates in guest registration. - Motivates staff and establishes a productive working environment for hotel. - Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department. - Assists revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met. - Analyzes and generates reports and communicates information to employees and appropriate departments. - Assembles, tracks and interprets financial and operational plans for the rooms department to include the annual hotel budget. - Knowledgeable of hotel property, amenities, area attractions and transportation. - Maintains correct procedures for hotel accounting, credit control and handling of financial transactions. - Maintains procedures for security of monies, guest security and emergency procedures. - Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. - Responds quickly to guest requests or complaints in a friendly manner, ensures appropriate action is taken and follows up to ensure guest satisfaction. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures and is able to effectively communicate them to subordinates. - Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews). - Conducts training classes regarding safety, security, department procedures and service guidelines. - Fulfills Manager on Duty shifts. - Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage Hour laws. |
| Job Requirements: | Education/Experience:
* High School diploma or equivalent and two years experience in Guest Services in medium to large sized hotel or similar industry, to include supervisory experience. * Special consideration will be given to those who exhibit exemplary performance. Certification and/or License Requirement: * Alcohol awareness certification. Skills: * Leadership skills. * Interpersonal skills. * Communication skills. * Planning and Organizational skills. * Customer service orientation. * Computer skills. Working Conditions: * Will be required to work nights, weekends and holidays. * Will be required to work in fast paced environment. * May be required to be on call when away from work. PLEASE SUBMIT RESUME ONLINE INCLUDING SALARY/HISTORY REQUIREMENTS. Due to the high volume of applications, the Hiring Manager will review all applications and contact only those applicants selected for an interview. EOE M/F/V |
| Management Position? | Yes |
| Entry-Level Position? | No |
| Work Permit Needed? | Applicants who do not already have legal permission to work in the United States will not be considered. |
| Job Available: | Immediately |
| Industry Categories : | Hotel/Resort |
| Position Categories : | Administration, Rooms - Front Office/Guest Services |
Compensation
| Salary Range: | |
| Bonus Plan? | No |
| Accommodation? | No |
| Other: | Health,Dental,Vision,Life Ins.,STD<D Disability,401K,Vac |