Housekeeping Supervisor
The Westin Hilton Head Island Resort & Spa
Location: US - SC - Hilton Head Island
Jan 28, 2013
Employer
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Job Details
Housekeeping Supervisor
Company
At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles: Consistency: All candidates for a particular position go through the same process. Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers. Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
Location
The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space. Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k.
Department
POSITION PURPOSE Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.
Job Description
ESSENTIAL FUNCTIONS Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards. Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments. Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. Monitor consumption and order replacement of guest and cleaning supplies. Manage administrative functions in accordance with established standards. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Must possess basic computational ability. o Must possess basic computer skills. Physical Demands o Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. o Must be able to stand and exert well-paced mobility for up to 4 hours in length. o Position requires walking and giving direction most of the working day. o Must be able to lift up to 15 lbs. on a regular and continuing basis. o Must have the ability to bend, squat and frequently lift 25 lbs. and occasionally lift up to 50 lbs. o Must be able to push and pull carts and equipment weighing up to 250...
Company
At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles: Consistency: All candidates for a particular position go through the same process. Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers. Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
Location
The Westin Hilton Head Island Resort & Spa is a 412 room, beachfront property featuring five F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space. Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k.
Department
POSITION PURPOSE Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.
Job Description
ESSENTIAL FUNCTIONS Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards. Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments. Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. Monitor consumption and order replacement of guest and cleaning supplies. Manage administrative functions in accordance with established standards. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Must possess basic computational ability. o Must possess basic computer skills. Physical Demands o Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. o Must be able to stand and exert well-paced mobility for up to 4 hours in length. o Position requires walking and giving direction most of the working day. o Must be able to lift up to 15 lbs. on a regular and continuing basis. o Must have the ability to bend, squat and frequently lift 25 lbs. and occasionally lift up to 50 lbs. o Must be able to push and pull carts and equipment weighing up to 250...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Engineering/Maintenance/Grounds