CORPORATE OVERVIEW
Morgans HoteI Group is proud to be a perpetual pioneer in the hospitality industry. Founded in New York City in 1984, Morgans is recognized worldwide as the originator of the boutique hotel concept. By constantly refining basic ideas and always striving to reinvent the hotel experience, Morgans Hotel Group has created a number of breakthrough concepts that have revolutionized the industry. With twelve properties in its worldwide portfolio, Morgans is a market-leader that is poised for growth. Our design-driven approach to reinventing the traditional hotel space has made Morgans a sought after brand for guests and owners alike. Join our trend-setting team of top operators whose driving purpose is to create engaging and dynamic guest experiences for all who enter!
JOB DESCRIPTION
* Assist the sales effort in establishing customer credit in accordance with Morgans Hotel Group's policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities
* Provide customers with accurate and timely invoices, statements and schedules
* Respond effectively to customer inquiries in a timely fashion and communicate all issues and/or disputes to operating departments and supervisor
* Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and charge backs, perform collection calls and prepare bad debt write-offs
* Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers
* Implement credit training in operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing
* Monitor and prepare financial reports
Specific Job Knowledge & Skills:
* High School Diploma or equivalent required
* College Degree in Business, Hospitality, or Related field preferred
* One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
* Enter and locate work related information using computers and/or point of sale systems
* Possess a gracious, friendly, and fun demeanor
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping