The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Omni Hotels is seeking an Assistant Room Service Manager
for the Omni Dallas Convention Center Hotel.

The Assistant Room Service Manager will assist the Room
Service Manager in the performance of duties.

In the absence of the Room Service Manager the Assistant
Room Service Manager will:

* Ensure proper training and supervision of all room
service personnel to deliver prompt, courteous
service in a manner that complies with Omni Food and
Beverage standards and company policies and
procedures.

* Maintain consistently good food service for guests.

* Monitor all tray and table set ups, being sure all
products are well presented to the guest. Linen,
china and silver must be spotless. Food must be
properly garnished and fresh looking. Warm food must
be kept warm, cold beverages must be served
adequately chilled

* All deliveries must be made by time quoted to guest
and must be delivered by properly uniformed, well
groomed Room Service staff.

* Tray and table retrievals must be made either within
a reasonable amount of time after delivery or upon
guest request.

* Check to be sure that all servers are doing assigned
prep work at beginning of shift, as well as side
work at end of shift.

* Check tray set-ups and timing of deliveries.
Determine action to be taken if orders are behind
time in delivery, whether to begin helping in the
set up of trays, calling for another outlet for
additional help, or advising PM manager of problems
delaying service.

* Control bussing procedures to insure that as many
trays as possible are picked up. Make sure list of
trays not picked up is left for next shift.

* Monitor all Room Service deliveries.

* Maintain an adequate supply of both equipment and
food items to ensure speed and quality of service.

* Accurate daily inventories must by made with
accompanying requisition orders to keep all pars
stable and Room Service personnel equipped to
deliver orders promptly and properly.

* Maintain an adequately stocked liquor back-up
cabinet (if applicable).

* Daily inventories must accompany daily orders to
keep liquor pars stable.

Job Requirements

Must have 2-3 years experience in a hotel environment,
preferably a 4 Diamond hotel

Must have experience in a Room Service atmosphere

Must have excellent communication skills, with ability
to train and mentor staff

Must be results oriented with a keen eye on quality
service details and products