1. Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
* Develops and implements strategies for housekeeping
* Monitors status regularly and adjusts strategies as appropriate
2. Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened
* Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
* Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
* Inspects rooms, public space and back-of-the house areas continually
* Determines appropriate staffing levels for forecasted business and schedules employees accordingly
* Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
* Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
* Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
* Manages operation of (and/or outsourced relationship with) laundry
* Monitors assigned departments with compliance to safety standards
* Coordinates room availability with the Front Office Manager
* Coordinates room maintenance with Director of Engineering
3. Develops and implements strategies and practices which support employee engagement
* Recruits and selects qualified candidates
* Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
* Communicates performance expectations and provides employees with on-going feedback
* Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
4. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality REQUIREMENTS:

* Minimum 5 years in a supervisory or management housekeeping position required
* Bachelor degree required
* Able to collaborate effectively with other hotel employees and managers to ensure teamwork
* Ability to speak and read both English and Spanish preferred
* Strong mathematical skills
* Strong organizational skills To assist in the management of the housekeeping department including coaching and development the staff with a Yes I Can management approach. Carlson Hotels Managed