POSITION FOCUS
Under general supervision, assists in cleanliness and general upkeep of guest rooms in order to keep the facility functional and attractive to prospective customers.

SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
Completes assigned job duties for general clean within assigned time frame in order to achieve the utmost operational efficiency of the hotel and its rooms.

Performs systematic checks and inspections to aid in the upkeep of the hotel and assists in the established proactive general clean program in order to prevent malfunctions, and general depreciation.

Complete daily, weekly and quarterly cleaning checklists.

Maintains work spaces and equipment in safe, secure and good condition in order to reduce accidents and to prolong their use.

Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and associates.

Maintains a friendly, cheerful and courteous manner at all times.

Flip and rotate mattress (es). Mark the top and bottom of the mattress to insure proper rotation.

Vacuum and spot clean carpeting, upholstery and drapery. Remove any gums from surfaces.

Clean and repair guest room entry doors and door frames.

Inspect bed frame for safety concerns.

Deep cleaning of furniture a minimum of once per year.

Carpet care program includes extraction quarterly.

Remove, dry clean, and re-hang guest room drapes once per year.

Thoroughly clean floors and furniture.

Notify housekeeping leadership, maintenance department or MOD of malfunctioning equipment, supplies needed or damage to floor covering, upholstery, walls, or any other room feature.

Attends all departmental meetings in person in order to enhance communication and gain knowledge of products, service and facility.
Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide customer service.

Follow all safety guidelines to ensure safety and protection of self, associates and guests.

OTHER RESPONSIBILITIES
Performs other duties as assigned, requested or deemed necessary by management.
Provides assistance to other outlets and hotel departments to contribute to the best overall performance.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Must fully comply with rules and regulations for the safe and efficient operation of the hotel facilities.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checks.

Competencies

Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Courage
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge/Skills
Must have basic working knowledge in the following areas: hotel room cleaning
Basic understanding of cleaning methods, cleaning implements and chemicals

Abilities
Must have vision to read written communiqués and computer screens.
Must have finger, hand and upper body dexterity to pull levers and rotate knobs, work with arms raised above head Must have upper body strength to lift 75lbs. throughout shift.
Must have leg strength and ability to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs.
Continuous standing, walking, reaching, heavy lifting and bending during shift.
Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes and be highly organized.
Must have ability to communicate effectively and courteously with employees and guests in writing, via telephone and in person.

Education/Formal Training
No formal education required.

Experience
A minimum of 6 months successful experience in equal or similar position.
Exposure to hazardous materials on a daily basis.

Material/Equipment Used
Chemicals/Agents used: Wax, stripper, sealer, carpet spotter, carpet shampoo (used daily). Protective clothing -safety shoes worn 100% of shift. Operate high speed buffer, extractor, wet vacuum (used daily).

Environment
Prolonged strenuous physical activity in indoor climate-controlled environment.