The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Ensure registration cards are completed.
Ensure all needed reports are run.
Continued training done with all associates.
Communicate with all department managers on continuing
basis. Especially the communication with Night Audit
each evening/morning.
Handle all guest issues, maintaining a satisfactory
impression with the guest on resolving any issues.
Be very familiar with the hotel computer system for
training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate
pars of such.
Block/assign applicable arrivals for the following day;
i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and
appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of
company and hotel.
Conduct and prepare for daily AM and PM stand-up, Issue
Prevention, and Arrivals meeting.

Job Requirements

Must have at least one year of hotel
management/supervisory experience preferrably in Front
Office or Housekeeping departments.

Must be have a friendly demeanor and be able to quickly
connect with others.

Must have excellent communication and interpersonal
skills.

Must have proven customer service experience.

Must have proven experience in issue resolution and
prevention.

Must have strong computer skills.

Physical requirements include standing and/or walking
for the extended periods, bending and lifting/carrying
up to 50lbs.

Four year college degree preferred.