Corporate Overview
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients' expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
We provide the framework and structure you would expect from an industry leading hospitality operator and balance it with a sense of entrepreneurial spirit that defines who we are - freedom from rigid structure, the ability to think without boundaries, a sense of ownership and access to the most sophisticated tools in an environment that is built for success. We seek talented leaders who think independently, are prepared to move beyond implementing someone else's plan and are ready to create their own.
Job Description
Acknowledges welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' luggage.
ESSENTIAL JOB FUNCTIONS
· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Review daily business activities.
· Read the log book daily, and record all pertinent information in the log book.
· Maintain lobby area communicating cleanliness or engineering issues with the department concerned.
· Inspect guestrooms prior to arrival and communicate deficiencies to departments concerned.
· Deliver and set up amenities as required.
· Prepare guestroom for arrival.
· Escort arriving guests to guestrooms.
· Service guests and provide a follow-up courtesy call.
· Solicit guest feedback on hotel experiences and log all comments.
· Send and receive guest faxes as required.
· Coordinate guest requests, reservations and miscellaneous tasks as required.
· Assist guests with transportation needs.
· Provide brochures, maps and collateral on guest activities, attractions and places of interest.
· Provide tours and show rooms in the hotel for perspective guests.
· Send confirmation notes/cards to guests for each request handled.
· Answer department telephone within 3 rings using correct greeting and telephone etiquette.
· Remain in assigned post position, maintaining correct stance.