Company:Loews Hotels Property:Lakewood Regional Support Location:Florida-Orlando Management Position: No

Entry-level Position: No Industry Categories:Hotel/Resort Position Categories:Security Job Availability:

Position: Security Supervisor

Position Summary:

Responsible for Supervision of all Security Officers in the performance of their duties pertaining to: controlling access to, conducting physical inspections of and monitoring surveillance cameras located at the facilities, which constitute Loews Hotels at Universal Orlando. Investigation of breeches in security and/or violations of safety protocols to determine most probable cause and possible solution(s). To ensure the safety and security of guests and employees and the protection of LHUO property and assets.

« Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers
« Performs Security Department training related activities
« Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities
« Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter
« Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors
« Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
« Oversees verification that all materials leaving facilities are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
« Maintains signature lists of Management personnel authorized to sign package removal passes
« Supervises/Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
« Prepares necessary maintenance requests for safety related maintenance requirements
« Supervises/Monitors CCTV cameras, radio communications, and Fire Control Computers
« Documents all security related issues and assistance provided in appropriate Security reports
« Oversees lost and found activities in accordance with hotel policies
« Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
« Monitors and ensures compliance to hotel key control policies by all employees
« Interacts with guests in a courteous and professional manner
« Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
« Investigates breeches in security and guest and employee accidents
« Questions witness' to incidents, examines incident scenes, gathers evidence/ data to assist in determination of cause and identification of areas where corrective actions are indicated
« Performs lock interrogation operations whenever necessary as part of departmental incident investigation
« Assists in periodic locker/wardrobe bag inspections
« Assists Director in performance of periodic safety and security inspections
« Works closely with LHUSE Risk Manager to identify areas of potential loss/liability
« Assists Director and Risk Manager in development of loss prevention procedures/policies
« Completes all daily reports in accordance with the Safety Security Manual
« May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
« May assist in the distribution of employee paychecks
« May assist in obtaining materials from Storeroom areas during non-operating hours.
« Ensures that all after hour storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed
« Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
« Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
« Other duties as assigned

General
? Promotes and applies teamwork skills at all times
? Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
? Is polite, friendly, and helpful to guests, management and fellow employees
? Executes emergency procedures in accordance with hotel standards
? Complies with required safety regulations and procedures
? Attends appropriate hotel meetings and training sessions
? Maintains cleanliness and excellent condition of equipment and work area
? Complies with hotel standards, policies and rules
? Recycles whenever possible
? Remains current with hotel information and changes
? Complies with hotel uniform and grooming standards

Required Skills and Experience:

* Associates Degree or equivalent
* Excellent observation, communication, guest service and report writing skills
* Minimum three + years previous Security supervisory experience in large convention hotel
* Possess, Class "D" Security license and CPR and First Aid certification, or ability to obtain
* Ability to speak, read and write English fluently
* Able to work a flexible schedule, including weekends and holidays

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Pay Range: Bonus: No Other Benefits: Local Hire Only: No Work Permit: Applicants who do not already have legal permission to work in the United States will not be considered. Accommodation: No

About Loews Hotels:

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

• Pay that meets or exceeds area standards
• Retirement (401-K) and incentive plans
• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Holiday and vacation pay
• Team member assistance plans
• Career development programs
• Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V