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Company:Loews Hotels
Property:Loews Don Cesar Hotel
Location:Florida-Tampa/St. Petersburg
Management Position: No
 Entry-level Position: Yes
Industry Categories:Hotel/Resort
Position Categories:Front Desk
Job Availability: Immediately

Position: Front Desk Agent

Position Summary:

BASIC PURPOSE: Check-in and checkout guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LOEWS SOPs.

Required Skills and Experience:

ESSENTIAL FUNCTIONS:

1.         Handle guest registration and room assignments, accommodating special requests whenever possible.

2.         Pre-register, block reservations and take same day reservations and when necessary future reservations following    hotel rate structures, discounts, and sell strategies.

3.         Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.

4.         Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5.         Cancel room reservations according to procedures.

6.         Walk customers in a professional and courteous manner according to procedures.

 

NON-ESSENTIAL FUNCTIONS:

1.         Inventory guest room keys according to policy and request re-keying as necessary.

2.         Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Concierge and Star Service.

3.         Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment

 

KNOWLEDGE AND SKILLS:

Education: High School education or equivalent experience.

Experience: Experience required by position is from three months to one full year of employment in a

                    related position with this Company or other organizations.

 

Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Loews services ,

                               policies or operations and a general knowledge of the hotel. Working knowledge is

                               generally learned on-the-job. 

                    

                               Requires knowledge of and ability to operate computer equipment and OPERA system. 

 

                               Ability to read and speak English. Second language is preferred.

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Contact Name: 
Title:  
Email:  
Phone: 727-360-1881
Mailing Address:3400 Gulf Blvd.
St. Pete Beach, FL, US 33706
Fax: 727-363-5041
Pay Range:
Bonus: No
Other Benefits: Medical, Dental, Vision, Life Insurance, 401K, Std
Local Hire Only: No
Work Permit: Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation: No

About Loews Hotels:

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V




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