POSITION FOCUS
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell Staff ensuring high levels of guest satisfaction and flow of procedures.

SERVICE CULTURE FOCUS
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES
? Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room,personally carrying the luggage or using a luggage cart.
? Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
? Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, or as defined at the property.
? Maintains written log, recording these requests and deliveries.
? Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
? Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
? Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice.
? If applicable, delivers newspapers nightly to all occupied rooms.
? Maintains and acts as security at all times by: Carrying radio after maintenance is gone; Walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable.
? Creates and maintains scheduling and staffing levels of the Bell Team.
? Motivates and coaches team to ensure all team members are trained and performing at high levels.
? Offer suggestions to leadership to improve operations and service offered at the property.
? Performs other duties as assigned, requested or deemed necessary by management.

OTHER RESPONSIBILITIES
? Cleans lobby areas, courtyard and entrances and maintains free of debris in order to present a clean and attractive first impression to customers.
? Ensures proper communication to associates of the direct team and those within other departments.
? Ensures all new hires are aware of all aspects and amenities of the hotel.
? Conducts monthly meetings to share information and gather feedback from the team to ensure high engagement levels.
? Ensure that all of the duties of the team are carried out through constant communication and inspection.
? Provides assistance to other associates and departments to contribute to the best overall performance of the department and hotel.

SUPERVISORY DUTIES
3-15 associates

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal backgrounds checks.

COMPETENCIES

ENERGY AND DRIVE
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

STRATEGIC SKILLS
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

OPERATING SKILLS
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

COURAGE
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

KNOWLEDGE
Must have excellent customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses and the surrounding community in general.

ABILITIES
Must have vision ability see objects and people up close and at a distance. Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages. Must have upper body strength to continually push, lift and carry up to 65lbs throughout the hotel during entire shift. Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.

EDUCATION/FORMAL TRAINING
High School diploma or equivalent

EXPERIENCE
At least two years in the hotel industry.

MATERIAL/EQUIPMENT USED
Automatic and manual automobiles, Two-and four-wheeled luggage carts, standard office equipment.

ENVIRONMENT
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.