As the leading hospitality management company, our success is defined by providing the ultimate experience to every customer, investor, partner and associate.
We are passionate about making every experience with Sage Hospitality unique, positive, successful and inspiring. We are dedicated to making a difference in the lives of our guests, associates, investors and the communities where we live and work.
We are a hotel management company with the right systems in place, incredible offerings in premiere locations, and a team of smart, creative and visionary people at all levels. Our over 25 years of experience tells us that these are precisely the right ingredients to make your experience with Sage sensational.
We Are:
People Focused – We nurture and empower our people to provide seamless execution and extraordinary results
Visionary – We capture the unique potential in each property to provide exceptional experiences for our guests and superior operating profit for our owners
Corporate Citizens – We are a good neighbor, environmental steward and corporate citizen in the communities where we live and operate
Performance Driven – We create and utilize proven, proprietary operations management systems and strategies that drive revenue, increase efficiencies, reduce costs, maximize profitability
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Here at Sage Hospitality our concern is for the comfort of our guests and the way in which we treat our environment. Our Green Effort involves reducing our carbon footprint at every one of our hotel locations by asking our guests to leave our convenient door-hangers out to help us conserve energy.
By placing the hanger on your door, you will be declining guest room cleaning for the day. This will help reduce the hotels’ energy and water usage.
Bell/Valet Person-Hilton Del Mar
The Hilton San Diego/Del Mar is located across the street from the Del Mar Fairgrounds which hosts the San Diego County Fair and Del Mar Races! There are other great events throughout the year that will keep us busy! Our hotel is a looking for wonderful people with GREAT attitudes that are interested in joining a positive and fun environment.
The Valet Parking Attendant portion of this position will assist guest in and out of vehicles. Park and retrieve guest vehicles. Providing the highest level of guest service at all times.
The Bell portion of this position provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
ESSENTIAL DUTIES/RESPONSIBILITIES
Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times.
Points out to each guest the fire exits, usage of TV and A/C and provides ice.
Delivers newspapers nightly to all occupied rooms (11:00pm -7:00am shift). Monday through Friday.
Maintains and acts as security at all times by: Carrying radio after maintenance is gone; Walking through the floors at least three times (11:00pm-7:00am shift); Making sure the gate in the driveway and garage is down at 11pm and back open at 6am; Locking the lobby doors at 11pm and communicating with the night auditor as to when to open until 7am; Staying at your post at all times during your shift. Locking the pool area at 11pm and re-opening at 7am.
Performs other duties as assigned, requested or deemed necessary by management.
OTHER DUTIES/RESPONSIBILITIES
Cleans lobby areas, courtyard and entrances and maintains free of debris in order to present a clean and attractive facility to customers.
Maintaining and controlling of the Coffee/Tea station at all times, with the assistance of other departments.
Compliance with the hotel conduct policy.
Be well groomed and in uniform with name tag at all times.
Hires, trains and schedules for the department.
Ensures proper communication to subordinates.
Ensures all new hires are aware of all aspects of the hotel.
Conducts monthly meetings.
Should provide a certain level of motivation to the department.
Ensure that all of the duties of his staff are carried out through constant communication.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
JOB QUALIFICATIONS
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
High School diploma or equivalent
At least two years in the hotel industry
Additional Job Notes:
Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing, electronic I-9 verification and criminal background screening.
