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About Concord
Concord Hospitality Enterprises Company is an award winning hotel management and development company. Through the combined efforts of over 2,600 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in. Job Description Ideal candidate for this position will have 2-3 years experience with the hotel front desk and night audit process. Candidate will ensure efficient guest registration, check out and telephone service. Candidate will be responsible for training all Night Auditor team members. Ensure exceptional levels of guest service are being provided. Act as Manager on Duty for the overnight shift and liaison to security and the bar outlet teams for weekend events. Candidate will also accurately complete the Night Audit process and responsibilities. Ability to problem solve effectively and efficiently, multi-task with projects and high level of organization. Responsibilities: Other duties may be assigned. Verify each Front Desk shift's transactions Process credit card transactions Post room and tax charges to all guest folios Finalize transactions completed during the day Create and/or print required reports File or transmit reports as directed Verify and prepare for arriving guests Prepare folios for departing guests Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff Take, modify and cancel guest reservations Verify, balance and review hotel suite availability Check guests in/out. Perform "express checkout" duties. Verify departure dates and offer to make future reservations. Post telephone charges, valet charges, and other miscellaneous charges to guest accounts. Administer guest payment policies Responsible for shift cash transactions Balance the Daily Revenue Report and forward to management staff Responsible for maintaining hotel key security system Administer guest safe deposit boxes Responsible for knowing hotel emergency procedures Coordinate with other departments to fulfill guest special requests Communicate facilities and services to guests at check-in Answer guest questions regarding local area facilities Notify Accounting, Housekeeping, and/or Maintenance of any reported problems with guests, suites, and/or grounds We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and E-Verify Employer. |
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