At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.
We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.
"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Office Clerk must be accurate with daily accounting procedures.
The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Issue guest safety deposit boxes.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events.
Assist with Concierge services in the absence of the Concierge.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Other Department related duties as become necessary.
Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
EDUCATION and/or EXPERIENCE:
Must have hotel experience and excellent customer service skills.
High school diploma or general education degree (GED); and one year related experience and/or training;