Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
Willingness to accept the most effective role.
Assists management in overall waterpark operation.
Clearly describes and assigns responsibility and authority for the operation of the
department.
Responsible for assisting the management team in their areas of focus as needed.
Responsible for fulfilling the Aquatics MOD duties as specified in the Aquatics MOD job
description.
Permits and encourages advancement for those Pack Members qualified and interested in
career development.
Works to maintain an efficient, cooperative atmosphere among Pack Members.
Maintains a general knowledge of the entire resort operation.
Projects a positive public relations image to Pack Members and guests.
Has working knowledge of Great Wolf Lodge emergency procedures. Administers and
coordinates emergency first aid as necessary, as well as the documentation of incidents
involving guests and Pack Members.
Attends meetings as required.
Assists other departments on an as-needed basis.
Position requires a commitment of at least 45 hours per week. Plans, administers, and monitors training and development programs within the department
to provide well-trained Pack Members at all levels.
Coordinates and maintains documentation for training programs that include, but are not
limited to: E&A Lifeguard training, Lifeguard orientation, rides training, in-service, VAT,
internal auditing, Supevisor training, Emergency Response training, and general safety
training.
Assigns instructors for training sessions to comply with E&A instructor-to-student ratio
requirements.
Sets up class space, agendas, supplies, and documents for classes. Conducts training if
necessary.
Maintains training manuals, training kits, and training rosters.
Maintains records documenting that each Pack Member has been trained for the position
they are assigned.
Updates lifeguard licenses on E&A’s website and ensure consistency between physical
licenses and those located on the site.
Maintains in-service records and communicates to Lifeguards and management the names of
those that are not in compliance with E&A requirements.
Maintains and evaluates monthly compliance with VAT requirements.
Tracks rescue reports and completes an annual survey for E&A. Communicates rescue
statistics quarterly to management team.
Attends safety training programs and in-service education as required.
Performs other duties as assigned by the Director of Aquatics.
College degree preferred.
Complete GWR Manager Training Program.
CPO (Certified Pool Operator) preferable.
Exhibits the ability to effectively deal with internal and external customers, some of who will
require high levels of patience, tact and diplomacy to defuse anger, collect accurate
information, and resolve conflicts.
Proven ability to motivate diverse groups to achieve extraordinary goals and overcome
challenges. Inspires and motivates team members to work together and achieve success
beyond expectations.
Demonstrated ability to successfully manage people to achieve performance goals. Excellent
people management skills including conflict resolution, coaching and developing others,
promoting teamwork, and performance management.
Develops detailed, realistic, and comprehensive plans that support organizational objectives.
Effectively allocates resources and time across groups or departments.
Takes an exhaustive approach to every task. Committed to comprehensive and in-depth
analysis, planning, and implementation of every work effort.

BASIC QUALIFICATIONS:
Must work late nights, weekends, and holidays.
High School Diploma required.
Must be able to create and maintain documents within Microsoft Office including Word,
Excel, and Powerpoint.
Minimum 2 years of experience in supervising employees.
Possess Ellis & Associates ILTP license, Ellis & Associates Basic Leadership Training
license, and Ellis & Associates Instructor license.
PHYSICAL REQUIREMENTS:
Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at bottom of pool.
Sit or stand for extended periods of time.
Work in a humid, warm environment and be immersed in water for
extended periods of time.
Ability to lift, push, and pull at least 50 lbs and up to 100 lbs.
Climb multiple flights of stairs.