We believe that the only way for a "little" company to out perform the giant hotel chains is to empower hotel teams to run their hotels in a way that makes sense. Our hotel teams have the freedom to work outside the box and create their own success.

At The Dow Hotel Company, we look for creative, high energy individuals with an entrepreneurial spirit and extraordinary drive to excellence. Our track record of promoting from within is truly remarkable; we believe hard work and success should be rewarded.

 

 

This position will require flexibility with schedule, Previous Front Desk, Hotel experience a plus.

 


* Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner.  

* The primary tasks of this person will be to answer the phone within 3 rings utilizing the appropriate greeting and following the reservations script in handling the guest inquiry for hotel space. 

* Responsible for keeping accurate records of all paper transactions and will be responsible for handling advance deposits and keeping accurate records of all advance deposit. 

* Enter rooming lists and group recaps if necessary.

* Be able to deal with demanding guests and stay calm and professional during high stress calls.

* Answer guest questions about the hotel and its services, surrounding area, downtown Chicago

* Process reservations from the sales office, other hotel departments, and travel sources.

* Know the type of rooms available as well as their location and layout.

* Know the selling status, rates, and benefits of all packages plans.

* Know the credit policy of the hotel and how to code each reservation 

* Be able to deal with demanding guests and stay calm and professional during high stress calls.

* Answer guest questions about the hotel and its services, surrounding area, downtown Chicago

* Process reservations from the sales office, other hotel departments, and travel sources.

* Know the type of rooms available as well as their location and layout.

* Know the selling status, rates, and benefits of all packages plans.

The Dow Hotel Company is an equal opportunity employer M/F/V/D