Assistant Front Desk Manager
Property Name:
Hilton Washington Dulles Airport
Job Title: 
Assistant Front Desk Manager
Location: 
Virginia-Fairfax
Company Name: 
City: 
Herndon
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Yes
Salary: 
US $33,000.00-US $39,000.00 / Year
Bonus Pay: 
No
Accommodation: 
No
Address: 
13869 Park Center Road
Fax: 
(703) 796-9213
Email: 
Phone: 
(703) 834-1981
Stanford's Corporate Culture

Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

 

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description

Responsible for the overall operations of the Front Office department to include the front desk agents, and bellstaff. Provides high quality guest service while generating maximum revenue for the department.

Job Requirements

1. FRONT OFFICE
a. Establishes standards, policies and procedures for the Front Office staff.
b. Handles guest complaints and requests. Resolve issues in a manner satisfactory to both the guest and the hotel.
c. Work with Sales and Revenue managers regarding guests and groups.
d. Complete weekly, monthly and annual reports as necessary.
e. Attends training seminars to perfect Front Office techniques and procedures and enhance supervisory skills.
f. Assists Front Desk Agents with duties when necessary to provide excellent guest service.

2. STAFF MANAGEMENT

a. Hold a pre-shift meeting with staff prior.
b. Be prepared for each daily activity and review any variations with management and staff.
c. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
d. Communicate daily with department managers and MOD and pass on pertinent information.
e. Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
f. Supervise the staff and handle any associate situation.
g. Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
h. Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
i. Ensure staff is properly groomed and uniformed at all times.
j. Ensure work area cleanliness is maintained at all times.
k. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
l. Maintain close control and inventory of uniforms, supplies, and equipment.
m. Prepare and post weekly schedules in accordance to guest needs and staff availability.
n. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
o. Maintain a complete and accurate set of logs.
p. Prepare and submit accident or injury reports when needed.
q. Be a Team Player and encourage the teamwork attitude among staff.
r. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
s. Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
t. Plan, assign and direct work of associates.
u. Prepare payroll.
v. Promote open channels of communication between all hotel departments.

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