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About Concord
Concord Hospitality Enterprises Company is an award winning hotel management and development company. Through the combined efforts of over 2,600 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in. Job Description SUMMARY Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Concord Hospitality. RESPONSIBILITIES: If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures. Keep "open communication" between managers and associates. Has full knowledge and understanding of our company's handbook, SOP's and processes; Adheres to and enforces those in a fair and consistent manner. Strict adherence and enforcement of our code of business conduct Provides disciplinary action when, and if, necessary. Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel. Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings Promote teamwork and associate morale. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and Concord/local SOPs. Ensures accurate records and reports all OSHA information required by law. Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure. Coordinates Management Orientation Program. Interviews and hires new personnel as last interview in process. Reviews, approves, and makes final decision on all terminations. Evaluates assigned staff performance on a, ninety day, and annual basis. Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization. Learns, understands, and refers to the Standard Operating Procedures. Knows department fire prevention and emergency procedures. Follows safety and security procedures and rules. Adheres to all policies and procedures. Project enthusiastic, optimistic, helpful attitude. Assist other Leadership Team members and/or managers when needed. Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook. Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and Concord Hospitality service standards are achieved. Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers. Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Accounting Manager follows up on billing problems. Understand competitive market conditions and communicate this information with the Director of Sales and Catering. Participate in developing hotel's direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed. Investigate lost or turndown business. Represent the hotel in the market ant develop relationships with key accounts. Review inventory control and selling strategy daily. Oversee comp rooms and charity donations inquiries. Handle local media inquiries regarding advertising, questioning, and representation. Oversee coding and signing of hotel promotion rebate charges along with process of check requisitions. Ensure budgeted revenues and profits are achieved. Ensure accounting policies are in place. Perform hands-on duties as needed to deliver guest services. Ensure meal service meets proper food handling sanitation requirements. Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work areas and all kitchen areas. Ensure that preventative maintenance programs are completed on schedule and meet brand and Concord Hospitality quality standards. Ensure that energy conservation programs are in place. Responsible for management systems - i.e.: accounts payable, accounts receivable, payroll, and restaurant micros system. Become involved in community affairs and government - i.e.: Councils, local hotel associations and local charities. Check call accounting system regularly. Review phone charges to ensure proper billing. Assist Engineering Manager by planning redo projects; determine recommended scope for work outside of the general redo; resolve redo related problems with Engineering Manager. Assist in development of requests and budgets for CAPEX; complete MSR's; ensure CAPEX projects have proper authorization. Review invoices for major projects; resolve problems as necessary. Negotiate service contracts with vendors, review bids and make recommendations; periodically check on service quality; track expiration of local contracts and license renewals. Solicit and review bids for improvement projects; secure approval of funds. Work to resolve legal issues related to standard warranty process for building damage. |
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