The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

**This position will commence in the 1st Quarter 2013.

Essential Functions:

* Responsible for planning, evaluating, organizing, and
directing the activities of the Assistant Director of
Convention Services, Convention Services Managers,
Convention Floor Managers, Convention Services
Department Administrative Assistant, Function Book
Coordinator, and oversee the activities of Convention
Services Housemen through the individuals mentioned
above.

* Responsible for ensuring that all policies, procedures
and guidelines are followed by department associates.

* Serve as primary contact between hotel and Music City
Center for all convention, catering and city wide
events.

* Responsible for all administrative duties which are
necessary in the functioning of the department.

* Responsible for working with the convention/meeting
planners in coordinating the final details for
conventions/meetings.

* Responsible for anticipating needs, forecasting
results, analyzing and arranging work processes for
associates in the department.

* Provides the necessary training, motivation, and
leadership for all department associates.

* Participates in the final interview process and is
responsible for hiring all departmental associates.

* Ensures that all procedures, policies, and guidelines,
as established by Omni Hotel, are being followed by
department associates.

* Establishes and maintains rapport with outside
purveyors, who provide services for the Hotel and its
guests through the Convention Services Department.

* Establishes and maintains efficient office procedures
to facilitate the smooth operation of the department.

* Forecasts payroll, public room income and meeting
covers on an annual/quarterly/monthly basis.
* Conducts weekly department meetings.

* Participates in daily business review meeting, sales
meetings and management meetings.

* Attends weekly Forecast and Marketing meetings.

* Attends extended Executive Operating Committee
Meetings.

* Participates in daily business review meeting, sales
meetings and management meetings.

* Participates in catering sales presentations, property
tours and customer meetings, professionally represent
the hotel in community and industry organizations and
events.

* Establishes a rapport with individuals in similar
positions at other hotels.

* Tours, on a daily basis, the hotel function space and
spot checks meeting room setups.

* Ensures that all function space in the hotel is well
presented and maintains a scheduled cleaning program for
each function room.

* Ensures that all equipment used in the department is
in good order, and uses preventive maintenance schedules
for all equipment.

* Ensures that the desired level of quality is
maintained in all meeting room sets on a continuing
basis.

* Ensures that all file turnover requirements (from
Sales to Convention Services) are fulfilled.

* Responsible for overseeing the coordination of the
Hotel Function Books.

* Advises hotel department heads of special requirements
of groups coming into the hotel.

* Reviews, on a daily basis, information entered into
the Convention Services Department Daily Log and takes
necessary steps to alleviate problems noted in the log.

* Develops banquet menu pricing and revenue minimums
using current competitive data.

* Requires extensive knowledge of meeting room
capacities, banquet set-up, audio visual and any other
pertinent details as they relate to function room
set-up.

* Assess/evaluate employee performance fairly, ability
to supervise, train and motivate multiple levels of
managers and employees.

* Must possess computer skills, including, but not
limited to, accounting programs, Microsoft Word, Excel
and Delphi, excellent interpersonal and sales-related
skills, exceptional organizational and supervisory
skills.


Hotel Specific Essential Functions:
* Acts as a liaison between Music City Center for all
city wide groups
* Maximize utilization of meeting/banquet space,
especially during citywide events

Job Requirements

Tools and Equipment:

* Tables and chairs when assisting room set-ups

* Computer and printer, typewriter, telephone,
pen/pencil, photo-copying machine, file folders,
filing cabinet, and facsimile machine

Working Environment:

* Exterior of hotel with exposure to weather
conditions

* Interior of hotel, in normal office conditions