The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

With our unique location adjacent to the Ballpark, the
Convention Center and the Gaslamp, our Doorperson is one
of the most visible ambassadors for our city. Being that
Omni San Diego's quality of service is famous for great
service in a relaxed, yet professional environment, you
have the very best hotel organization to add a sense of
pride to your work.
Our Doorperson is responsible for making the first and
last impression on our guests. He / she will ensure a
smooth and welcoming arrival experience, handle
transportation requests, assist with luggage and
directions and give information / suggestions about this
exciting city?s attractions to our guests.
It is a very rewarding and energetic job, but also
demanding. You will be on your feet most of the day and
regularly lifting luggage. The most important, vital
part of this job, however, will always be making a great
impression on our visitors: warm, welcoming, and
pleasant!


Here are some of the jobs you will perform as
Doorperson:
* Maintain knowledge of:
o scheduled daily activities.
o daily arrivals/departures.
o facilities, services and hours of operation for each
outlet in the Hotel.
* Assist guests and visitors into and out of their
vehicles.
* Greet arriving guests/visitors; bid farewell to
departing guests/visitors.
* Communicate parking procedures to guests/visitors.
* Assist guests with loading/unloading luggage into and
out of their vehicles.
* Provide legible claim tickets to guests for their
luggage.
* Assure safety and security of all guest luggage.
* Open Hotel doors for guests/visitors.
* Transport guest luggage from the Hotel entrance area
to the designated Bell area.
* Provide guests with directions to Front Desk check-in
area and/or escort guest to Front Desk.
* Perform instant check in.
* Relay accurate directions to guests/visitors on
inquires regarding destinations within the local area.
* Maintain accurate knowledge of local attractions and
activities to recommend for guest inquiries.
* Secure taxis/transportation for guests/visitors.
* Monitor and direct traffic activity of taxis,
limousines, buses, Hotel/restaurant guests' vehicles,
ensuring a smooth and efficient flow.
* Ensure that all driveways are kept clear; that
vehicles are not parked or left standing for any length
of time.
* Answer department telephone within 3 rings using
correct greeting and telephone etiquette.
* Remain in assigned post position, maintaining correct
stance.

Employees will be required to perform any other
job-related duties assigned by their supervisor.


**Equal Opportunity Employer M/F/D/H/V/AA** We are a
Drug-free employer

Job Requirements

To be considered for this position:

* You must possess excellent communication skills,
with the ability to engage with our guests and leave
them feeling welcome and well-cared for. Good
conversational skills are very important.

* You must be able to stand throughout your shift,
outside, exposed to varied weather conditions.

* You must be able to lift up to 50 lbs reguarly.

* Previous hotel experience is strongly desired.

* Previous upscale customer service experience is
strongly desired.