Fairmont Gold Supervisor
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Job Details
Fairmont Gold Supervisor
At The Fairmont Copley Plaza, unparalleled service and luxury await guests of Fairmont Gold, our exclusive ?hotel within a hotel? experience. As Fairmont Gold Supervisor, you will bring our exceptional ?Fairmont Gold standards? to life ? not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.
Hotel Overview: Come be part of over 100 years of exceptional service at The Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay. The Fairmont Copley Plaza is proud to be named in The Boston Globe's Top 100 Employers for 2011 and 2012.
Summary of Responsibilities:
* Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
* To monitor maintenance of the physical Fairmont Gold product
* Review all Fairmont Gold reservations to ensure requests are met
* Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
* Handle guest concerns and react quickly, logging and notifying proper areas
* Train all Fairmont Gold Attendants
* Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
* Provide exceptional Concierge information to our guests about local and area attractions
* To follow department policies, procedures and service standards
* To follow all safety policies
* Other duties as assigned
At The Fairmont Copley Plaza, unparalleled service and luxury await guests of Fairmont Gold, our exclusive ?hotel within a hotel? experience. As Fairmont Gold Supervisor, you will bring our exceptional ?Fairmont Gold standards? to life ? not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.
Hotel Overview: Come be part of over 100 years of exceptional service at The Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay. The Fairmont Copley Plaza is proud to be named in The Boston Globe's Top 100 Employers for 2011 and 2012.
Summary of Responsibilities:
* Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
* To monitor maintenance of the physical Fairmont Gold product
* Review all Fairmont Gold reservations to ensure requests are met
* Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
* Handle guest concerns and react quickly, logging and notifying proper areas
* Train all Fairmont Gold Attendants
* Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
* Provide exceptional Concierge information to our guests about local and area attractions
* To follow department policies, procedures and service standards
* To follow all safety policies
* Other duties as assigned
* Previous guest service experience required
* Previous Property Management System experience required
* Computer literate in Microsoft Window applications required
* University/College degree in a related discipline an asset
* Must possess a professional presentation
* Strong interpersonal and problem solving abilities
* Highly responsible and reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
* Frequent standing and walking throughout shift
* Occasional kneeling, pushing, pulling, lifting up to 20 lbs.
* Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in the United States.
* Previous Property Management System experience required
* Computer literate in Microsoft Window applications required
* University/College degree in a related discipline an asset
* Must possess a professional presentation
* Strong interpersonal and problem solving abilities
* Highly responsible and reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
* Frequent standing and walking throughout shift
* Occasional kneeling, pushing, pulling, lifting up to 20 lbs.
* Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in the United States.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Shift Supervisor