Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
? Willingness to accept the most effective role.
? Identifies current and future patron service requirements by establishing personal contact and rapport with potential and actual customers and other personas in a position to understand service requirements.
? Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
? Maintains dining room staff by recruiting, selecting, orientating, and training employees.
? Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques.
? Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
? Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson’s name.
? Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music.
? Protects dining room assets by adhering to security policies and procedures.
? Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment.
? Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
? Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:
? Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
? Charismatic leader who adjusts leadership style to motivate diverse groups to achieve extraordinary goals and overcome challenges.
? Expects excellence from others and tolerates no less. Inspires people to accomplish the extraordinary.
? Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments.
? Track record of leading teams to achieve extraordinary goals. Inspires and motivates team members to work together and achieve beyond expectations.
? Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
? Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
? Development, implementation, and monitoring of programs that assure a safe facility and work environment that is incompliance with all appropriate regulations—Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications Programs.
? Strong multi-tasking skills. Completes several concurrent tasks.
? Ability to develop rapport with client management and maintain strong working relationships.
? High School Diploma or equivalent experience.

PHYSICAL REQUIREMENTS:
? Lift up to 15 lbs., site and/or stand for long periods