The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

To oversee all areas of operation relating to the guest
experience for Front Desk, PBX, Door Staff, and Bell
Staff. Manages Front Desk, Guest Services and PBX
directly.

* To oversee all aspects of the Omni Select Guest
product line.

* To oversee the development of all Front Office
employees. Maintain standards of guest services and a
consistent guest experience as documented by JD Power
and AAA ratings.

* To ensure that the Front Office operates at peak
efficiency to give a maximum utilization of guestroom
availability in attaining high occupancies and with
minimum overbooking. To ensure the accuracy of the Front
Desk and PBX records with direct and open lines of
communications to other departments within the hotel.

* Through proper Front Office rooms merchandising
procedures, ensure management of the rate structure, via
Front Office salesmanship, and meet or exceed average
rate goals of the hotel as well as total rooms revenue.

* To ensure all Front Office system and control
procedures comply with corporate policies and
procedures, as evidenced by "Goal" Audits, and minimum
levels of bad checks and bad debts.

* To ensure all Front Office payroll costs and other
expenses are properly monitored and controlled in
accordance with OJH budgets and monthly updates.

* To maintain open and clear communication with all
internal departments.

* Takes a lead role in marketing efforts to include
Select Guest, ESP, Weekend and Omni Promotional
Packages.

* To ensure accurate occupancy forecasting.

* In conjunction with night audit staff, ensure timely
and accurate reporting of daily operating results and
statistical information as related to revenue and
expenses.

Job Requirements

-Previous Hotel experience required.

-Bachelors degree or equivalent experience.

-Must have excellent communication skills.