Royal Service Agent
Email this job to a friend
Job Details
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview: The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For the last forty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.
Summary of Responsibilities:
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
* Process all external and internal calls either by redirecting calls or assisting the caller
* Take ownership of the caller's request and ensure follow up according to the hotel's standards
* Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
* Maintain and monitor the ?Royal Service? software system
* Serve as a liaison for Guests requiring information relating to all aspects of the hotel
* Handle and distribute faxes, voice messages and written messages for internal and external Guests
* Have full knowledge of the hotel's emergency procedures
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview: The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For the last forty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.
Summary of Responsibilities:
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
* Process all external and internal calls either by redirecting calls or assisting the caller
* Take ownership of the caller's request and ensure follow up according to the hotel's standards
* Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
* Maintain and monitor the ?Royal Service? software system
* Serve as a liaison for Guests requiring information relating to all aspects of the hotel
* Handle and distribute faxes, voice messages and written messages for internal and external Guests
* Have full knowledge of the hotel's emergency procedures
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
*
Previous customer related experience an asset
*
Previous experience as a Reservations Agent
*
Must possess outstanding guest services skills and sophisticated verbal communication skills
*
Computer literate in Microsoft Window applications required
*
Strong interpersonal and problem solving abilities
*
Highly responsible & reliable
*
Ability to work well under pressure in a fast paced environment
*
Ability to work cohesively with fellow colleagues as part of a team
*
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
*
Frequent sitting throughout shift
*
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Must be able to provide proof of eligibility to work in the United States.
Previous customer related experience an asset
*
Previous experience as a Reservations Agent
*
Must possess outstanding guest services skills and sophisticated verbal communication skills
*
Computer literate in Microsoft Window applications required
*
Strong interpersonal and problem solving abilities
*
Highly responsible & reliable
*
Ability to work well under pressure in a fast paced environment
*
Ability to work cohesively with fellow colleagues as part of a team
*
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
*
Frequent sitting throughout shift
*
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Must be able to provide proof of eligibility to work in the United States.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Administration