Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England.  The company's is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company's current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
   
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal.

The Reservations Sales Agent is responsible for handling
reservations, inquiries and cancellations in an
attentive, courteous and efficient manner, and quoting
available rates to maximize room revenue according to
Highgate Hotel standards. This position must also be
able to answer questions and provide information about
hotel resources.

Fundamental Requirements:

Answer all incoming calls promptly, in an attentive,
courteous and efficient manner,

Answer guest inquiries about hotel services, facilities,
hours of operation, and local area & attractions.

Book room reservations while focusing on maximizing room
revenue and average rate using standard rate quoting
scenario at all times. Up sell rooms when possible.

Enter reservations into the computer according to
standard operating procedures.

Communicate and work closely with the Sales Department
concerning group bookings.

Maintain availability calendar and communicate all
relevant information to the operations staff.

Maintain accurate files and reports.

Handle all special reservations, to include V.I.P.
reservations, packages and discounts.


Book and block rooms using hotel standards for Group
Rooming Lists and Booking Agreements.

Act as the primary liaison between the guest and the
hotel.

Post no-show revenue daily, if required at property.

Process travel agent checks, if required at property.

Be able to perform all duties of Guest Services Agent
and assist at front desk as needed.

Communicate availability to wholesalers.

Call for occupancy at area hotels.

File reservations and group contracts.

Review Reservations logbook and Guest Request log on a
daily basis.

Send confirmations.

Process advance deposit/balance sheet.

Process brochure requests.

Research travel agent commissions.

Perform other assignments as requested.

Education and Experience

High School diploma or equivalent required.

Experience in a hotel or a related field preferred.

Front Desk agent experience preferred.

College course work in related field helpful.

Excellent phone skills needed.

Clear verbal and written communication skills.

Ability to work a flexible schedule to include weekends
and holidays.

Strong computer skills necessary.

Must be flexible and able to work in a fast paced
environment.

Candidate must have attention to detail, be able to
multi-task, must have experience handling customer
service issues and be a team player

Physical Requirements

Flexible and long hours sometimes required.Light work -
Exerting up to 20 pounds of force occasionally, and/or
up to 10 pounds of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.

General Requirements

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally
and written, with all level of employees and guests in
an attentive, friendly, courteous and service oriented
manner.

Must be effective at listening to, understanding, and
clarifying concerns raised by guests.

Must be able to multitask and prioritize departmental
functions to meet deadlines.

Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented
manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate
Hotel Standards, as required by scheduling, which will
vary according to the needs of the hotel.

Maintain high standards of personal appearance and
grooming, which include wearing nametags.

Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem
areas and assist in implementing solutions.

Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.

Must be able to maintain confidentiality of information.

Perform other duties as requested by management.

Must be able to cross-train in other hotel related
areas.

Must be able to show initiative, including anticipating
guest or operational needs