Outlet Supervisor
The Westin Galleria Dallas
Location: US - TX - Dallas
Jan 28, 2013
Employer
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Job Details
Outlet Supervisor
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Westin Galleria Dallas prides itself as an employer with a distinct dedication to the wellness of its associates and guests. As the brand resonates with the client's need to reach their potential on the road, our hotel enables our associates to accomplish that and more. Our associates are dedicated to the 5 human truths: belong, feel special, reach your potential, to be understood, to be in control. These 5 human truths cross over from associates to guests as our core to delivering winning strategies to our customers, both internal and external. Our company's culture helps associates reach their potential by providing them proper training for their position and if they are interested in evolving and growing as a leader in our industry, they can take part in the associate development program or the manager-in-training program. The Westin is more than a hotel. It is a destination where guests are understood and where they feel they can be at their best. From the moment they arrive, we like the guests to feel the Westin ambiance and welcomed by our associates who help them get the most of their stay. The associates customize renewal experiences that help energize the guest's mind, body and spirit, making their stay especially memorable. The associates learn about the Westin Brand through a series of training classes. To continue to reinforce the associates living the brand, the hotel provides our department different activities. "Living the Brand" Training is a non-classroom training resource for our hotel that reinforces previous service culture training rollouts and offers opportunities to reinforce and refresh key topics prioritized by the business focus. The primary focus is execution of skills and knowledge on the job.
Department
The Second Floor Bistro & Bar
Job Description
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience. Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Requirements
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. oMust be able to speak, read, write and understand the primary language(s) used in the workplace. High school or equivalent education required. Minimum two years food and beverage service background required. oMust be able to read and write to facilitate the communication process. oRequires good communication skills, both verbal and written. oMust possess basic computational ability. oAbility to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary. oWorking knowledge of federal, state and local laws governing equal employment opportunity and civil rights, oc...
Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Westin Galleria Dallas prides itself as an employer with a distinct dedication to the wellness of its associates and guests. As the brand resonates with the client's need to reach their potential on the road, our hotel enables our associates to accomplish that and more. Our associates are dedicated to the 5 human truths: belong, feel special, reach your potential, to be understood, to be in control. These 5 human truths cross over from associates to guests as our core to delivering winning strategies to our customers, both internal and external. Our company's culture helps associates reach their potential by providing them proper training for their position and if they are interested in evolving and growing as a leader in our industry, they can take part in the associate development program or the manager-in-training program. The Westin is more than a hotel. It is a destination where guests are understood and where they feel they can be at their best. From the moment they arrive, we like the guests to feel the Westin ambiance and welcomed by our associates who help them get the most of their stay. The associates customize renewal experiences that help energize the guest's mind, body and spirit, making their stay especially memorable. The associates learn about the Westin Brand through a series of training classes. To continue to reinforce the associates living the brand, the hotel provides our department different activities. "Living the Brand" Training is a non-classroom training resource for our hotel that reinforces previous service culture training rollouts and offers opportunities to reinforce and refresh key topics prioritized by the business focus. The primary focus is execution of skills and knowledge on the job.
Department
The Second Floor Bistro & Bar
Job Description
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience. Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Requirements
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. oMust be able to speak, read, write and understand the primary language(s) used in the workplace. High school or equivalent education required. Minimum two years food and beverage service background required. oMust be able to read and write to facilitate the communication process. oRequires good communication skills, both verbal and written. oMust possess basic computational ability. oAbility to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary. oWorking knowledge of federal, state and local laws governing equal employment opportunity and civil rights, oc...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Shift Supervisor