Luxury That’s Surprisingly Sensible

Consistency and innovation are the hallmarks of Omni Hotels, a privately owned luxury hotel company headquartered in Irving, Texas. The company operates 40 (36 owned and managed; 3 franchised, one in development) first-class and luxury hotels and resorts throughout the United States, Canada, and Mexico. These properties include renowned landmarks, exceptional convention hotels, and relaxing golf and spa resorts.

More than 80 percent of Omni Hotels are rated AAA Four Diamond properties, while one is rated AAA Five Diamond. Omni Hotels is steadily expanding its existing properties while entering into new markets. The primary customer focus is on the corporate business traveler, and the upscale leisure traveler. Therefore, most Omni Hotels operate in the top business gateways and leisure destinations of North America. Recent additions to the Omni Hotels family include the Omni San Francisco, the Omni San Diego, and the Omni Orlando Resort at Champions Gate, a full-scale luxury resort that opened October 2004.

Omni Hotels is dedicated to offering four-diamond services and amenities, including:

• Business centers featuring state-of-the-art audio/visual equipment and sophisticated communication technology, along with customized agreements for meetings that are considered to be the most fair and equitable in the industry
• Exquisite décor that is reflective of the local landscape
• Critically acclaimed restaurants, featuring innovative regional and international cuisine
• In-room high-speed and wireless internet access; on-site fitness centers; in-room speaker phones with dual lines and voicemail; in-room data ports and modem connections; complimentary guest robes; and exquisite décor.

Omni is proud to be the first hotel chain to offer free wi-fi access in guest rooms and public areas at all locations, and remains the only hotel chain to remove adult movies from all of its properties. Omni was also the first luxury hotel brand to offer in-room exercise equipment with its Get Fit Kits, which are free of charge, and its Get Fit Guest Rooms, which feature treadmills for a minimal fee.

Frequent guests of Omni Hotels are encouraged to enroll in the Omni Select Guest program, which focuses on guest recognition and personalized services. Guests can earn 500 airline miles per qualifying stay for most business, leisure, government, and group rates. They also receive early check-in and late check-out privileges, personal preferences and amenities such as pillow type, morning beverage service and choice of newspaper, nightly turndown service and room refresh, and preferred room availability. Select Guests often receive special surprises, including coupons for 50 percent off weekend night stays and complimentary room upgrades. Omni also offers the Omni Kids program that caters to its youngest guests. Children receive a goodie bag upon check-in filled with an activity book, crayons, post cards, and other toys and treats to make their stay more enjoyable.

“The Power of One” is the key component of the Omni Hotels’ company culture: it’s the way we work. Omni provides its associates with the training and authority to make decisions in a positive, supportive environment, and rewards them through the Omni Service Champion program. Employee benefits of Omni Hotels include:

• Relocation allowances

• 401 (k) retirement plan

• Tuition reimbursement

• Medical, dental, and life insurance coverage

• Short-term and long-term disability

• A flexible spending account

• Paid time off

• Discounted associate rates at Omni Hotels

Awards & Recognition

Condé Nast Traveler included Omni San Francisco and Omni Mandalay at Las Colinas in its 2005 Gold List of World’s Best Places to Stay. The Omni San Francisco first appeared in 2004.

Consumer Reports ranked Omni Hotels as the #3 luxury hotel brand in the July 2004 Report. Omni Hotels was noted as a top choice for the best value.

Omni Hotels rated among top three in the last four years as “Highest in Guest Satisfaction Among Upscale Hotel Chains’ by J.D. Power and Associates’ Hotel Guest Satisfaction Survey.

Condé Nast Traveler ranked Omni Tucson National Golf Resort & Spa among the top 100 golf resorts in North America and the Caribbean in the 2004 Annual Reader’s Golf Poll.

Mobil Travel Guide ranked Omni Tucson National Golf Resort & Spa as one of America’s Best Hotel & Resort Spas in 2004

Golf Digest ranked Omni Tucson National Golf Resort & Spa as one of the 75 Best Golf Resorts in North America for 2004.

Corporate Meetings & Incentives voted the golf course at the Omni Orlando Resort at ChampionsGate the Best New Golf Course for 2004.

Meetings and Conventions readers awarded three Omni Hotels properties the prestigious Gold Key Award in 2004. The award recognizes outstanding meeting service performance.

Travel & Leisure readers placed the Omni Cancun Resort & Villas as one of the top resorts in Mexico for families in 2003.

Omni Cancun Resort & Villas received the Worry Free MLT Vacations Quality Assurance Award in 2003.

The Omni Kids program ranked #10 in Child magazine’s 2003 survey of the Ten Best Hotel Chains for Families.