About Baywood Hotels, Inc.
Baywood Hotels is one of the fastest growing privately owned hotel management and development companies in the mid-Atlantic region and represents a collection of fine focused service properties. Established in 1975 with one independent motel in Laurel, Maryland, Baywood now owns and operates over $200-million in assets. Our corporate headquarters is located centrally in Greenbelt, Maryland, a suburb of Washington, D.C. We are recognized in the region as an innovative leader in the hotel industry. We create value for our investors – starting with product concept and development, but ultimately through the outstanding management of assets. A focused vision, strong values, and an aggressive long-range strategy have helped us develop reputable, well-branded hotels in the mid-Atlantic, Florida, and Texas areas where Baywood has competitive expertise and synergies. Our portfolio boasts high performing and award winning brands such as Hampton Inn, Hilton Garden Inn, Marriott Courtyard, Fairfield Inn & Suites by Marriott, Springhill Suites by Marriott, TownePlace Suites by Marriott, Staybridge Suites, Holiday Inn, Holiday Inn Express Hotel & Suites, Comfort Inn, Sheraton, Aloft, and Comfort Suites, as well as several independent boutique hotels. Baywood employs more than 800 associates nationwide. We offer a competitive compensation package and opportunities to afford you both professional and personal growth. As Baywood continues its rapid growth, we are continuously searching for experienced and dedicated hospitality professionals to join our team.
Operations Philosophy & Overview
At Baywood Hotels we take pride in our fundamental daily operational philosophy and in our hands-on approach to managing our hotels. We define “hands-on” as property-level empowerment with tireless support from our corporate office. Both corporate and hotel team members develop a respect for and intimate knowledge of each and every property, the local community it serves, and the individual expectations of its clientele and associates. At Baywood, we employ a proactive customer service approach, recognizing that superior guest service is the key to profitability and lasting success. Our goal at Baywood is to assure that all of our guests receive excellent service and prompt friendly attention that exceeds their expectations. To achieve this, we emphasize customer service, property cleanliness, and the safety of our guests and associates. Customer service training of our associates is ongoing and consistent to help ensure that our guests receive exemplary service. We employ our own training methods and leverage resources available through our franchise partners and independent sources. We work extremely hard at meeting the needs of our guests and at providing them with a safe, comfortable haven away from home. Our hotels follow strict guidelines regarding key control, cross-training, associate development, and overall property awareness and safety. A commitment to communication is also fundamental to our corporate culture and operations. We achieve strong communication ties with all of our properties through frequent site visits, ongoing telephone contact, and statistical reporting on a daily, weekly, and monthly basis with regular follow-up.
Development
Our hotel development experience and the outstanding performance of our existing hotels provide the foundation of our ongoing development efforts. Our business plan relies on the ability to identify and develop properties based on strong fundamental investment criteria. Baywood’s award-winning design and construction team offers over 25+ years of experience in the construction and redevelopment of hotels of all sizes, and from new ground-up construction to back-to-bare-walls total renovation. With a vision for identifying profitable development opportunities in key markets, Baywood’s in-house technical expertise includes pre-construction and constructions services, interior design, purchasing, and project management. Planning and attention to detail combined with the expertise of our principals and the Baywood team, ensure superior service to our guests, value to our lenders, and excellent financial returns for our investors.
Properties
Baywood Hotels represents high quality, multi-branded, select service, extended stay and full-service products. All of our properties are either new or have been newly renovated. We take it as a matter of professional pride that our guests have the freshest, friendliest, and most pleasant experience possible. Our properties boast elegant and comfortably appointed rooms, ample parking, and a deluxe continental or hot breakfast bar. Baywood properties are located in Maryland, Pennsylvania, Virginia, Washington, D.C., Florida, and Texas, convenient to many major metropolitan cities that are popular corporate and leisure destinations.