About Alliance Hospitality Management LLC
Alliance Hospitality Management LLC was created in 2003. Alliance Hospitality was formed to answer the needs of hotel owners, who asked for a hotel operating company to manage lodging assets from their perspective and become aligned with each owner. The name Alliance was derived from our belief that a third party management company should be aligned with each owner, keeping in mind that no one owner is less important than the next. Today, the company manages a portfolio of upscale hotels, located across the country, continues to grow and represent such internationally recognized brands as Marriott, Hilton, InterContinental Hotels Group and Choice Hotels.
Every key player in the Alliance Hospitality Company came from a hotel operating environment where they excelled in their chosen discipline. All operating officers in the company have 25 years experience at all levels of lodging products and bring with them rich and diverse backgrounds to guide the day-to-day operating performance of the portfolio.
Ourorganizational philosophy allows the Alliance Hospitality Home Office support group to have direct, routine contact with the hotels in their operational area. The Home Office support group fluidly interacts with their field counterparts to ensure that business and operational challenges are being addressed with a sense of unity and urgency.
Mission:
To operate hotels from the owner's perspective and improve the value of each asset we manage; to treat employees fairly and be a great place to work; to exceed customer's expectations at every opportunity; to be good brand partners; to be good corporate citizens within the communities we operate; to outsell the competition and be leaders in the markets we serve.
Alliance Hospitality takes the time to ensure that the Mission Statement is not just a document but a work in progress. Through Alliance's implementation of these systems we are able to operate our hotels from the owner's perspective, be good brand partners, and have an open and honest environment to ensure we have fun while improving the assets we manage.
Alliance Hospitality Beliefs:
People - Our success depends upon our people. We will hire the right people, train them properly, and utilize all resources available to ensure we monitor their success and growth. We will encourage our people, provide them with the tools and resources to be successful, and always communicate strengths and shortcomings. Training cannot be sacrificed and must always be on the minds of our leaders.
Processes - We will ensure that we are constantly doing things as efficiently and effectively as possible. Checklists are a key to ensuring team members know what the process is. All of the valuable reports we provide should assist our leaders in knowing when a process may need to be changed or enhanced to ensure the best possible experience for our guests.
Inspect the Expectation - We will ensure we are walking our properties, inspecting our properties, and holding folks accountable. Through the audit process we must ensure our team members know where improvements are to be made and provide the proper training to accomplish those tasks.
Communication - We will communicate in an open and honest environment, we will communicate frequently at all levels. It is imperative that after the communication takes place we follow up to ensure that everything was understood and change the communication process if there are misunderstandings.
Consistency and Balance - By implementing the first four Objectives we anticipate that the fifth objective, our ultimate goal, will be achieved. By creating consistency there will be fewer surprises allowing our leaders to focus on all the facets of our business. By achieving professional balance we want our team members to enjoy personal balance.
We are pleased to welcome new members to our team and hope that you will visit our website for more information http://www.alliancehospitality.com
