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Guest Service Representative / Front Desk Agent
(Guest Services)
The Guest Service Representative / Front Desk Agent at Encore Hospitality is the primary point of contact for guests upon arrival and throughout their stay. This role involves managing check-ins and check-outs, addressing guest inquiries, handling reservations, and providing exceptional customer service to ensure a positive guest experience. The Guest Service Representative is crucial in creating a welcoming atmosphere and addressing any issues or special requests that may arise.
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Food & Beverage Director
(Food & Beverage)
The Food & Beverage Director at Encore Hospitality is responsible for overseeing all aspects of the food and beverage (F&B) operations. This role includes the management of restaurants, bars, catering services, and in-room dining. The F&B Director ensures top-quality service, profitability, and guest satisfaction by driving operational efficiency, maintaining high standards of food safety, and leading a motivated team. The ideal candidate possesses leadership, financial acumen, and a passion for delivering exceptional culinary experiences.
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